As the American economy continues to shift the majority of its industry to the service sector, opportunities for
those with a degree in Customer Service and Sales will continue to rise, fueling salary growth and making a degree
in Customer Service and Sales a great choice for the future.
Types of Degrees
Customer Service and Sales students typically pursue a certificate program or associate degree (2 years). Bachelor's Degrees (4 years)
in this field are rare, but those wishing to pursue such a route can obtain a bachelor's degree in business with a specialization
in customer service and sales. With a bachelor's degree related to this field, graduates typically pursue customer service management positions.
A high school diploma or equivalent is required for most certificate and all associate and bachelor's degree programs. Scores from college entrance exams
like the ACT and SAT are also often required for associate and bachelor's degree programs. Applicants with experience in business, sales, or customer
service are also highly sought by school admission officers. Each school has its own specific requirements, making it important for you to explore several options before settling on a
Career Opportunities After Earning A Customer Service and Sales Degree or Certificate
The range of career opportunities available to someone with a degree or certificate in Customer Service and Sales include:
- Customer Service Representative
- Sales Representative
- Customer Service Manager
Post Graduate Salary Information
According to the Bureau of Labor Statistics, the median salary for a Customer Service Representative was $34,710 in 2019
while Wholesale and Manufacturing Sales Representatives earned a median salary of $63,000 in 2019.1
Note that the average salary varies widely not only depending on career chosen, but on geographical
location and employer. Conditions in your area may vary.
- Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook,
Customer Service Representatives, on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm (visited June 3, 2020).